Orders will be shipped from our warehouse in Umhlanga, Durban, South Africa.
We do not ship on Saturdays, Sundays (Weekends) or Public holidays. Due to the quick processing times, we may NOT be able to cancel or modify an order after it has been submitted.
Delivery Costs:
National or International delivery charges will be calculated according to the chosen delivery method and address entered during checkout:
Delivery Methods and Options:
- Door-to-door delivery via Courier
- Click and Collect (From our Umhlanga offices)
- Manual Quote (Including International)
- FOB (Freight on Board)
- Freight Forwarder
- Free Shipping (on qualifying orders)
Courier Service Providers:
The customer is responsible for ensuring the delivery address is correct.
The customer must make sure that there will be someone at the given address to receive and sign for the product during working hours.
Silk by Design (Pty) Ltd reserves the right to amend delivery charges where necessary, including for special or international delivery conditions.
Domestic / South Africa:
Deliveries within the borders of South Africa are made via;
SADC / Southern African Development Community:
Delivery charges will be calculated according to the delivery address chosen and the weight of the package.
- VAT is charged at the prevailing South African VAT rate (15%). VAT can be claimed back at the port of exit.
- All Cross-border parcels will be sent via courier to your preferred forwarding agent.
International / Cross Border:
Delivery charges will be calculated according to the delivery address chosen and the weight of the package.
- Additional fees for duties and import taxes may apply (purchaser’s account).
- All International and cross-border parcels will be sent via courier or forwarding agent.
- Delivery times may vary depending on the delivery address/country.
Click and Collect:
Goods collected by a customer in person or via 3rd party or courier will be deemed to be delivered to the customer upon collection from Silk by Design. Silk by Design will not be responsible for any breakages or damage to goods collected by the customer’s courier service.
Free Shipping:
We offer free shipping on all Retail orders over R1500 ZAR when shipped domestically within South Africa. (not available to Trade account holders)
The customer will be notified via SMS or e-mail when the order has been dispatched.
Waybill and tracking information can be provided on request or directly from the courier.
Delivery Speed / Times:
Sales are subject to availability and receipt of payment. We will process your request within 21 days and confirm delivery via courier. A tracking number can be provided upon request once goods have been dispatched.
In-stock, On-display and Showroom Items:
Unless otherwise stated, all items that are in stock are available immediately (if shopping in our showroom) and will be delivered within the borders of South Africa, within 3 – 7 working days after payment is received.
Made-to-Order Items:
Our skilled florists assemble our signature arrangements once an order is placed, hence the term “made to order.” This term refers to designs that are created once an order has been placed and payment has been received. Unless otherwise stated, made-to-order items generally take 10 to 14 working days after payment is received.
Back Order Items:
Items listed as back order are presently out of stock but are anticipated to return in future. The date of return of goods is not always certain, so please enquire with our sales team member if you need further info.
Prices on Back Order items are subject to change between the time of purchase and once the item comes back into stock. Should the price change, you will have the option to cancel any order placed.